Facebook Failed People To Try To Improve It
But that photo doesn’t contradict the origin of people talking about having blood on their hands.
I spoke last week to a former researcher that the badge post I didn’t see was not on Facebook Papers. He told me that he would go to a forum and give examples of the users he spoke to, victims of hate speech or harassment. “And there are no women at product meetings,” she said. “We as privacy and security researchers would introduce these shocking stories, like‘ Here’s just one woman I talked to, and in the run of a day, she got 40 direct messages from people. that he didn’t know and was harassed. ‘But you have to show it with other data, a lot of data. Sometimes that little story gets lost. “
And there is always the problem that goes unresolved. “If you’re a ‘low product manager’ you can do the best job in the world, but if you can’t get X count of new users, you won’t get your bonus, or you won’t. will be elevated, ”he said. To truly solve the problems,“ The way the company inspires product groups needs to change, ”he added.
Another complication: Facebook is organized to resist such a change. Making a product move to improve security or minimize misinformation in something like a News Feed that consists of work from multiple teams, sometimes in double digits. As one badge poster states, making an integrity change that improves safety requires approval from multiple departments. But it only takes a “no” to stop that change from happening.
Even worse is the resistance that comes from those higher up in the Facebook food chain. “Integrity teams face rising barriers to building defenses,” said one researcher in a badge post on Aug. 25, 2020. “In recent months, I’ve seen promising intervention from product teams with integrity, with rigorous research and data support, with no time constraints or severely constrained by key decision makers-often based on public fears and of policy responses to the stakeholder… For fear of potential public and policy stakeholder responses, we know exposes users to the risk of integrity being compromised. ”
I have spent hundreds of hours over the past few years talking to Facebook employees, including Mark Zuckerberg, and diving into the way the company runs. However, I found the Facebook Papers revealing-not because they contain surprises about the weaknesses, contradictions, and unacceptable compromises made by Facebook and its leaders, but because they reveal whether how fully aware the leaders are of the platform’s flaws. Over the past few weeks, comparisons between Facebook and Lots of Tobacco have gained popularity. But Nick Clegg returns this resemblance, and I really agree with him. There is no reason to smoke: There is no health in anyone who is exposed to cigarettes, and they can kill you. However, when I look at these documents-which prove that many of the horrible things we hear about Facebook are correctly reported and recorded by its researchers and shown by company leaders-I think one more corporate crisis, one that occurred two years before Mark Zuckerberg was born.
Early one morning in September 1982, the parents of 12-year-old Mary Kellerman in the Chicago suburb of Elk Grove found their daughter dead on the bathroom floor. Hours earlier, she had complained of a cold, and her parents had given her a capsule of Extra-Strength Tylenol, the most popular medication in the country for slight discomfort. He was one of three who died of poisoning reported that day, and each victim carried Tylenol caps containing cyanide. The deceased soon numbered seven.